Helping you build a better business.


1. Products and Services

VirtualHeadquarters.com LLC (VHQ) acts as an agent for ReceptionHQ LLC (RHQ) which provides the following:

(a) Message Center services, for which charges apply, are provided 24 hours per day and include:

  • Inbound messages
  • Voicemail
  • Text to cell phones
  • Text to mobile phones
  • Notifications by Email and Text
  • Follow me call diversions
  • Call Diversions
  • Caller greetings
  • Other services that may be introduced from time to time.

(b) Virtual Receptionist services, for which charges apply, include:

  • Live Operator telephone answering 24 hours a day 7 days a week.
  • Call Diversions
  • Message notification (Text and/or Email)
  • Message Center services as above
  • Other services that may be introduced from time to time

(c) Outbound Communications traffic, for which charges apply, text and Call Diversions. These services attract usage charges (See 7. Scheduled Fees).

In keeping with our policy of product review, and to provide the Subscriber with up to date products and services there may be changes from time to time. VHQ & RHQ reserve the right to introduce new services and change the products and services available as RHQ Message Center and RHQ Virtual Receptionist at any time, without prior notice.

2. Content Disclaimer

VHQ & RHQ do not monitor, nor take any responsibility whatsoever, for quality, accuracy and the content of the information or messages that are received on behalf of the Subscriber.

3. General Disclaimer-Third Party Information

All information contained herein is a general outline of the subject matter, and has been entered by VHQ in the honest belief that it is true, accurate and is not misleading. VHQ must, however, rely on the integrity of the sources that provide VHQ with that information. Accordingly, VHQ does not take any responsibility for the truth and accuracy of the information, and the use that is made of it, which is entirely at the Subscriber's own risk, and without recourse to VHQ or ReceptionHQ LLC (c) 2004. All rights reserved.

4. Use of Information

Information collected by VHQ or RHQ from Subscriber may be used by VHQ or RHQ in accordance with the VHQ or RHQ Privacy Policy and as may be amended from time to time. The Subscriber agrees to regularly review the VHQ & RHQ Privacy Policies.

5. Conditions of Use

In accepting a subscription to the RHQ products and services with RHQ, or through any Channel Partner with whom RHQ may be acting as a Service Provider, the Subscriber (Subscriber) AGREES to the following terms and conditions of use:

(a) Subscriber acknowledges and accepts clauses (1) and (2) above;

(b) On completion of a registration form, a unique telephone number shall be allocated to Subscriber, for a trial period or such other time that shall be determined by RHQ;

(c) Subscriber may retain that number for that trial period;

(d) At the end of that trial period, if Subscriber does not use any of the RHQ Message Center or RHQ Virtual Receptionist services as set out in (1) above, RHQ shall be entitled to cancel service to Subscriber;

(e) In the event that the service is cancelled, the telephone number allocated to Subscriber shall be relinquished, for use as RHQ sees fit.

(f) Upon cancellation of the service, RHQ shall not take any responsibility whatsoever for receipt and delivery of any messages sent to Subscriber's message Center subsequent to that cancellation;

(g) RHQ shall be entitled at any time to withdraw services at any time, and Subscriber's telephone number, without notice, for whatever reason;

(i) Subscriber shall not transmit or cause to transmit any material that is derogatory, racist, abusive, threatening, obscene, hateful or in any other way objectionable to others or illegal;

(j) Subscriber shall not use any services provided by RHQ to 'spam' or cause mischief to others;

(k)If Subscriber 'spams', or causes any nuisance using any of the services, RHQ shall, at its sole discretion, and without prior notice withdraw services to Subscriber;

(l) In the event that there is any cause whatsoever to believe that the service provided by RHQ is being used to contravene any law, that service shall be immediately cancelled. Any such cancellation shall be at the sole discretion of RHQ, and shall be done without notice to Subscriber or recourse to RHQ.

(m) RHQ does not monitor, nor take any responsibility whatsoever, for quality, accuracy and the content of the information or messages that are received on behalf of the Subscriber.

(n) Free Trials are not applicable for prior VHQ or RHQ Clients, casual clients or new clients that require RHQ services for promotional and advertising campaigns.

(o) RHQ does not take any responsibility for inbound calls made by telemarketers, misdialled numbers, promotional companies or callers not wanting to leave a message. These types of calls are chargeable as per the nominated subscription and are referred to as inbound calls.

(p) RHQ has a fair usage policy in place. The fair usage policy gives the client the use of RHQ services allowing a reasonable usage on their free trial account. Potential clients that have excessive usage on free trials will be notified by email and may have a shorter time limit placed on their trial.

6. Call Plans

Virtual Receptionist service provides four levels of service based on volume of inbound calls answered by a ReceptionHQ receptionist. Each call in a standard Virtual Receptionist plan is charged at the scheduled rates.

Virtual Receptionist 25 includes up to 25 calls per month.
Virtual Receptionist 50 includes up to 50 calls per month.
Virtual Receptionist 100 includes up to 100 calls per month.
Virtual Receptionist 200 includes up to 200 calls per month.
Unused call allowance expires each month.

Excess calls over the plan allowance are charged at the scheduled rate.

7. Scheduled Fees

Subscription fees are charged monthly in advance as per schedule below. Subscriptions are automatically renewed on the monthly anniversary of initial signup unless cancelled by email to cancel@virtualheadquarters.net prior to renewal including the date you wish to cancel.

Virtual Receptionist Subscription Fees & Charges

Plan Included
Calls Per Month
Subscription
Charged
Excess
Call Cost
Subscription
Fee
Virtual Receptionist 15 0 Monthly $2.00 $15.00
Virtual Receptionist 25 25 Monthly $1.85 $50.00
Virtual Receptionist 50 50 Monthly $1.85 $80.00
Virtual Receptionist 100 100 Monthly $1.85 $135.00
Virtual Receptionist 200 200 Monthly $1.85 $250.00
*Unused monthly call allowance expires each month

MyAssistant (with MyCalendar) Subscription Fees & Charges

Plan Inbound
Call Charge*
Monthly
Subscription
Setup
Fee
MyAssistant $1.35/minute* $49.00 $50.00
MyAssistant with MyCalendar $1.35/minute* $49.00 $99.00
*Charged in 30 second increments

MessageExpress Subscription Fees & Charges

Plan Included
Calls Per Month*
Subscription
Charged
Excess
Call Cost
Subscription
Fee
MessageExpress 25 25 Monthly $1.20 $29.00
MessageExpress 50 50 Monthly $1.20 $49.00
MessageExpress 100 100 Monthly $1.20 $85.00
*MessageExpress subscriptions include notification by email & text message

MessageCenter Subscription Fees & Charges

Plan Included
Minutes Per Month
Monthly
Subscription
Excess
Additional Minutes
MessageCenter Voicemail 200 $9.95 $0.06 per minute

Additional Charges

Messaging & Transfers Service Charge
Call Transfers $0.50
Message by Text $0.20
Message by Email Free

Usage Prepayment

A Usage Prepayment charge of $50.00 appears on the first bill in addition to the subscription charge and re-bills whenever the client account balance is below $0.00. Usage charges such as call transfer, text messages (if applicable) and inbound calls over the nominated subscription allowance are deducted from the prepaid usage credit on the client account.

8. Credit Card Payments

When you order online, we need to have your name, e-mail address, mailing address, credit card number and card expiration date. This enables us to process your order and to notify you regarding its status. By its nature, we cannot guarantee that information transmitted on the internet is 100% secure. To reduce this risk, we use a secure server for online credit cards transactions with up to date encryption methods. Information on this secure server is not available to VHQ or RHQ staff. However, these transactions are undertaken at your risk, as we cannot ensure the security of any information you transmit.

VHQ reserves the right to change prices at any time with one months notice.

9. Cancelling a Service

The subscriber may cancel a service by notifying VHQ in writing at any time prior to the monthly renewal date. The service will continue until the current prepaid monthly subscription expires. VHQ do not provide a refund for early cancellation of any service. VHQ do not refund any remaining credit from the top-up charge.

10. Security

The Subscriber agrees and acknowledges that VHQ or RHQ shall not be liable to the Subscriber or any other person for any of the following:
(a) Performance, security, reliability, and Subscriber's competence in the use of the internet, telecommunications companies, and internet service providers in transmitting information;
(b) Confidentiality of Subscriber password;
(c) Use of the VHQ or RHQ Messaging by third parties, for any reason. Subscriber is responsible for password security, and must ensure that this password is not disclosed to any third party, for whatever reason;
(d) Security of any information transmitted on the internet

11. Exclusion of Liability

(a) Subscriber agrees and acknowledges that VHQ & RHQ shall not be liable for any claims of whatsoever kind or nature (including claims for negligence) that might arise directly or indirectly out of any act or omission, use or misuse of any of the services by the Subscriber or for anything else done or not done by VHQ or RHQ. To the extent this clause fails to fully and completely exclude any claim and/or to the extent any third party might make any claim against VHQ or RHQ in any way related to the Subscriber's use or misuse of the Services or anything done or not done for the Subscriber by VHQ or RHQ then the Subscriber hereby indemnifies VHQ & RHQ against any and all liabilities losses expenses and costs that might be suffered or incurred by VHQ or RHQ as a direct or indirect consequence of any such claims being made.

(b) VHQ & RHQ hereby exclude all and any liabilities, costs, damages, losses or expenses of whatsoever kind or nature which may be claimed by Subscriber or any third party against VHQ or RHQ including claims for negligence in relation to any matter whatsoever arising from this Agreement.

12. Proper Law

This Agreement will be governed by and construed pursuant to the laws of Arizona, U.S.A. and the parties agree to submit to the jurisdiction of the Courts of Arizona in connection with any dispute relating to this Agreement.


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